The House of Curiosity, LLC (The House of Curiosity, “THC,” “we,” “us,” “our”)
Effective Date: 12/28/2025
Last Updated: December 2025
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use our websites, domains and subdomains, community spaces (including Discord or similar platforms), events, workshops, memberships, digital products, and related services (collectively, the “Services”).
This Privacy Policy is part of our Terms of Service. If you do not agree with this Privacy Policy, please do not use the Services.
1. Who we are and how to contact us
Controller (or equivalent): The House of Curiosity, LLC
Email: Team@thecuriosityco-op.com
If you have privacy questions or requests, contact us at Team@thecuriosityco-op.com.
2. Scope
This Privacy Policy applies to personal information we collect through the Services and through our official sales, support, and community channels.
It does not apply to third party websites, apps, or platforms we do not control (for example Discord, Zoom, Google Meet, Notion, Stripe, PayPal). Those third parties have their own privacy policies, and your use of them is governed by their terms.
3. Personal information we collect
The personal information we collect depends on how you interact with the Services.
3.1 Information you provide directly
We may collect:
- Contact and account details: name, email address, username/handle, profile information, organization name, billing contact details
- Purchases and transactions: what you purchased, purchase date, transaction identifiers, subscription status, refund and transfer requests
- Payment information: payment processing is handled by third party processors. We typically receive limited payment details (for example last 4 digits, card type, billing country) and transaction confirmation, not full card numbers.
- Community and event participation: messages, posts, comments, files you upload, survey responses, Q and A submissions, support requests, and other content you share in community spaces or during sessions
- Audio, video, and screen sharing: if you join live calls or events that are recorded, we may collect your voice, video, screen share, and chat content, consistent with our Terms of Service and this Privacy Policy
- Professional communications: emails, forms, and other communications with our team
- Applications and business inquiries: information you submit when applying to work with us, partner with us, or request services
3.2 Information we collect automatically
When you use the Services, we may collect:
- Device and usage data: IP address, device type, operating system, browser type, language, pages viewed, clicks, referring URLs, timestamps, and approximate location derived from IP (not precise geolocation unless you provide it)
- Cookies and similar technologies: described in Section 9
3.3 Information we receive from others
We may receive information from:
- Payment processors and commerce tools (for example confirmation of payment status, chargebacks, fraud signals)
- Event platforms and community platforms (for example registration status, participation metadata)
- Public sources (for example your public social profile if you tag us or interact publicly)
4. Sensitive information
We do not intentionally collect “sensitive” personal information (such as government identifiers, precise geolocation, health data, biometric identifiers, or information revealing race, religion, or sexual orientation) unless you choose to share it.
Please do not share sensitive information in community spaces or live group sessions. If you share sensitive information, you do so at your own discretion.
5. How we use personal information
We use personal information to:
5.1 Provide and operate the Services
- Create and manage accounts
- Deliver events, memberships, digital products, and services
- Provide replays, resources, and access to community spaces
- Process purchases, cancellations, refunds, credits, and transfers
5.2 Communicate with you
- Send transactional messages (for example receipts, confirmations, important notices)
- Respond to support requests and inquiries
- Send updates about your account, events you registered for, or changes to the Services
5.3 Improve, secure, and test the Services
- Troubleshoot, debug, and improve functionality
- Monitor performance and engagement
- Prevent fraud, abuse, and unauthorized access
- Enforce our Terms and community standards
- Conduct quality reviews and reasonable testing of workflows, templates, and operational changes
5.4 Marketing and community growth
- Send newsletters and promotions (where permitted by law)
- Share highlights, testimonials, and community wins consistent with permissions and settings
- Measure the effectiveness of communications and campaigns
You can opt out of marketing at any time (see Section 10).
5.5 Legal and compliance purposes
- Comply with legal obligations
- Protect our rights, safety, and property and the rights, safety, and property of others
- Handle disputes and enforce agreements
6. Legal bases for processing (EEA, UK, Switzerland and similar frameworks)
Where required by law, we rely on one or more of these legal bases:
- Contract: to provide the Services you request or purchase
- Legitimate interests: to operate, improve, and secure our Services, prevent abuse, and support business operations (balanced against your rights)
- Consent: for certain marketing communications and non essential cookies, and where required for recordings or other activities
- Legal obligation: to comply with laws, regulations, and lawful requests
If we rely on consent, you can withdraw it at any time, but this will not affect processing that occurred before withdrawal.
7. How we disclose personal information
We may disclose personal information to:
7.1 Service providers and processors
We use vendors to help us operate the Services, such as:
- Payment processors
- Email and communications tools
- Website hosting, storage, analytics, and security tooling
- Event and community platforms (for example Discord, video meeting platforms)
- Customer support tools
These providers are permitted to process personal information only as needed to provide services to us and consistent with this Privacy Policy and applicable law.
7.2 Other users and the public
Your activity in community spaces may be visible to other members depending on the space and your settings. If you post publicly (for example on social media), it may be visible to the public.
7.3 Professional advisers and legal compliance
We may disclose information to professional advisers (lawyers, accountants, auditors) and to regulators, law enforcement, or others when we believe disclosure is required by law or necessary to protect rights, safety, and integrity.
7.4 Business transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction, subject to reasonable safeguards.
7.5 We do not “sell” personal information
We do not sell personal information in exchange for money. If we engage in activities that could be considered “sharing” for cross context behavioral advertising under certain U.S. state laws, we will provide appropriate notice and opt out choices.
8. International data transfers
We are based in the United States and may process and store information in the United States and other countries where we or our service providers operate. These countries may have different data protection laws than your jurisdiction.
Where required, we use appropriate safeguards for international transfers, which may include:
- Standard contractual clauses approved by relevant regulators
- UK international transfer agreements or addenda
- Transfers to organizations participating in approved adequacy or certification frameworks where applicable
- Other lawful mechanisms recognized by applicable law
9. Cookies and similar technologies
We use cookies and similar technologies (such as pixels, local storage, and analytics scripts) to:
- Operate the site and authenticate sessions
- Remember preferences
- Understand usage and improve performance
- Measure marketing effectiveness (where permitted)
9.1 Your choices
Depending on where you live and how our site is configured, you may be able to manage cookie preferences through a consent banner or settings tool. You can also control cookies through your browser settings. If you disable cookies, some features may not work.
9.2 Do Not Track
Some browsers offer “Do Not Track” signals. Our Services may not respond to these signals. Where required by law, we will honor applicable opt out mechanisms.
10. Your choices and controls
You can:
- Opt out of marketing emails by using the unsubscribe link or contacting us
- Update account information through your account settings (if available) or by contacting us
- Request access, deletion, or correction as described in Section 11
- Limit what you share in community spaces and live sessions
11. Your privacy rights
Your rights vary by location.
11.1 EEA, UK, Switzerland and similar jurisdictions
You may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete information (subject to exceptions)
- Restrict or object to processing
- Data portability
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with your data protection authority
11.2 United States (state privacy laws)
Depending on your state, you may have rights to:
- Know what personal information we collect, use, and disclose
- Access and obtain a copy of your information
- Delete information (subject to exceptions)
- Correct information
- Opt out of certain processing (for example targeted advertising, profiling in furtherance of decisions that produce legal or similarly significant effects, or certain “sharing” definitions)
- Not be discriminated against for exercising privacy rights
You may use an authorized agent where permitted by law. We will take steps to verify your request before fulfilling it.
11.3 Other jurisdictions (examples)
Depending on where you live, you may have rights under laws such as Brazil’s LGPD, Canada’s PIPEDA, Australia’s Privacy Act, and others. We will honor applicable rights as required.
11.4 How to exercise rights
Email Team@thecuriosityco-op.com with the subject line: Privacy Request.
Include:
- Your name
- The email associated with your account or purchase
- The request you are making
- Any details that help us locate your information
We may ask for additional information to verify identity and protect your information.
12. Data retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including:
- Providing the Services
- Maintaining records for accounting, tax, and compliance
- Resolving disputes and enforcing agreements
- Security and fraud prevention
Retention periods vary depending on the type of information and legal requirements. We may retain limited information as needed for backups, audit logs, and legal obligations.
13. Security
We maintain administrative, technical, and organizational measures designed to protect personal information. Depending on the system and context, these measures may include:
- Access controls and least privilege practices
- Encryption in transit where supported by platforms and integrations
- Monitoring and logging to detect abuse and operational issues
- Vendor due diligence and security review practices where appropriate
- Backup and recovery practices suitable for the Services
No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
If you believe you found a security issue, contact Team@thecuriosityco-op.com.
14. Community spaces, recordings, and user generated content
Community spaces and live sessions may involve sharing content with others. Participation is voluntary. You control what you share.
If we record sessions, we handle recordings in line with our Terms of Service and this Privacy Policy. If you do not want to appear in a recording, keep camera and microphone off and avoid sharing identifying information.
15. AI tools and processing
We may use AI enabled tools to help operate the Services, for example to summarize notes, improve workflows, or support content creation. When we do:
- We aim to minimize personal information sent to such tools
- We do not intentionally submit sensitive personal information unless necessary and appropriate safeguards are in place
- Where applicable, we use provider settings and contracts designed to protect data
You remain responsible for what you share in prompts, uploads, and community spaces.
16. Children’s privacy
Our Services are not directed to children under 13 (or under the age threshold required by local law). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will update the “Last Updated” date at the top of this page and may provide additional notice for significant changes.
18. Contact and complaints
For questions, requests, or complaints, contact: Team@thecuriosityco-op.com.
If you are in the EEA or UK, you may also have the right to lodge a complaint with your local data protection authority.
